Clear by design
RETURNS & REFUNDS.
ORVELL products may be made to order through Printful. For that reason, we do not offer returns or exchanges for buyer’s remorse, a change of mind, an incorrect size, or an incorrect color under the general Printful policy, except where applicable law requires otherwise.
When an item qualifies for review
You may request a replacement or refund when an item arrives damaged, defective, or misprinted, or when a package is lost in transit. Printful generally does not require the item to be sent back for an approved quality claim.
Reporting deadline
Report a quality issue within 30 days of the delivery date. For a package that never arrived, report the issue within 30 days of its estimated delivery date. Claims submitted after that period may not be honored.
What to include
Contact ORVELL at support@orvell.store with your order number, a description of the issue, and clear photographs of the affected item. If multiple items share the same issue, include a photograph that shows them together where possible.
Address errors and returned parcels
Orders sent to an incorrect address, refused, or unclaimed at customs are not generally covered as manufacturing errors. A reshipment may be possible, with reshipping charges applying. Returned items should be claimed promptly; Printful’s policy states that an unclaimed returned item may no longer be available for reshipment after 30 days.
Local consumer rights
Nothing in this policy limits mandatory consumer rights. For orders delivered to Brazil, Printful’s published policy notes a legal 7-calendar-day right to cancel after receipt. Where local law provides a stronger right, that law applies.
Review process
ORVELL will review the information and coordinate the applicable resolution. Approved refunds are processed through the payment method and workflow available for the order. We do not promise a refund or replacement until the claim is reviewed and approved.