Made-to-Order Products
Because every Orvell item is printed and produced specifically for you after you place your order, we are unable to accept returns or exchanges for reasons such as change of mind or incorrect size selection. Please check our size guide carefully before ordering.
Defective, Damaged, or Misprinted Items
If your item arrives damaged, defective, or with a printing error, we will offer a free replacement or a full refund. Contact us at shadabshaikh4368@gmail.com within 7 days of delivery with your order number and clear photos of the issue.
Wrong Item Received
If you receive the wrong product, let us know within 7 days of delivery and we will arrange a replacement at no extra cost.
Lost Packages
If tracking shows your order as delivered but you haven't received it, or a package is lost in transit, contact us so we can investigate with the courier and arrange a resolution.
Refund Processing
Approved refunds are issued to your original payment method and may take 5–10 business days to reflect, depending on your bank or payment provider.
Order Cancellation
Because production begins shortly after an order is placed, cancellation requests can only be honoured within a few hours of ordering. Contact us immediately at shadabshaikh4368@gmail.com if you need to cancel.