Client services
QUESTIONS, CONSIDERED.
Are ORVELL products made to order?
Products may be produced and fulfilled on demand through Printful. The product page and checkout provide the applicable product information.
How long does fulfillment take?
Printful currently states an average fulfillment time of 2–5 business days. Shipping time then depends on the destination and product. Estimated delivery is not guaranteed.
Can I return an item because I chose the wrong size?
Under the general Printful policy, made-to-order products are not accepted for returns or exchanges due to wrong size, wrong color, buyer’s remorse, or change of mind, except where applicable law requires otherwise.
What if my item is damaged, defective, or misprinted?
Report the issue within 30 days of delivery, or within 30 days of the estimated delivery date for a package that never arrived. Include your order number and clear photos. An approved claim may qualify for a replacement or refund.
Will my order arrive in one package?
Not always. Products may ship separately because of packaging or different fulfillment locations.
Will I pay customs or import charges?
Potential customs, handling fees, duties, or taxes depend on the delivery destination and fulfillment origin. Review checkout information and local rules before ordering.
How do I track my order?
When tracking information is available, it is sent through the order or shipping notification. If the estimated delivery time has passed, allow a short additional period and then contact shadabshaikh4368@gmail.com.
How should I care for my product?
Use the care instructions shown on the product page and supplied with the item. Do not rely on a general care instruction when the item’s own instructions differ.